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Orders that have been submitted can not be modified. Please call us if you have any concerns and we will do our best to help.


Can I cut chunks of butter and then spread those with the SpreadTHAT! spreader?
Cutting away big chunks of butter is useful for cooking, but the SpreadTHAT! is not designed to work with chunks of butter due to the amount of energy needed to melt them (it takes too long!). The best way to use SpreadTHAT! is to scrape butter like you normally would with any butter knife, transfer the butter onto your bread or toast, and then slowly spread. You will see the butter spread out easily.

How long do I have to hold the SpreadTHAT! before it starts to work?
There is no waiting necessary. Hold the knife as you would any butter knife, and the high-efficient heat conductor will immediately start to transfer heat from your hand to the knife edge. The temperature needed to start melting butter will be reached after about 30 seconds, just enough time for you to scrape from your stick of butter and start working on your bread.

Will it help if I run hot water over the Spreader?
We do not recommend this. The conductor is extremely efficient. If you run hot water over the spreader it will get hot very quickly! Avoid burning your hands, as tap water can get quite hot. Please NEVER hold an open flame to the spreader, it will get as hot as the flame in seconds.

Does the SpreadTHAT! work on anything else?
We have had testimonials of it being perfect for use on icing, garlic butter, ice cream cakes, and more! We have also had a report of someone using it to remove ice built up inside freezer walls. If you find another great use for the SpreadTHAT! please let us know!

Is it dishwasher safe?
Yes! We subjected our prototypes to accelerated weathering and dishwasher tests, and we have been using ours in dishwashers for two and a half years and counting...


How long can I leave frozen perishables on the counter top?
Heed warnings from the FDA! The FDA says do not leave any raw food on the counter top for more than two (2) hours as too much bacteria will build up. It would be wise to use the ThawTHAT! II instead, to minimize the time exposed to normal room temperature.

Why do I need the ThawTHAT! when I can use the microwave to defrost?
Using a microwave actually cooks your food even at the defrost setting. You may end up with a hard, crusty piece of meat that is raw on the inside and tough on the outside! No amount of marinate will help with the taste after you use a microwave.

What about soaking in water to defrost?
Any food soaks up water. Leave raw food in water and you will be eating a rubbery mess. Yuck! Water conservation is just another perk!

What if I put food in a plastic zipper bag and place it in the water to defrost?
Bacteria multiply exponentially inside plastic bags, especially after blood starts seeping out. In essence you will be marinating your raw meat with blood. Additionally, it is tough to get all the air out of the bag so air inside the bag acts as both an insulation (slow down the thawing action) and as a sealed chamber for bacteria to thrive.

The thawing time seems optimistic.
We noticed that too! "Thawed" or "Defrosted" is when your piece of food can be sliced through with a kitchen knife and is ready to be marinated. We tested against the best thawing boards in the world and found that our high-tech option is twice as fast as the closest competitor. Give it a try!

I defrost everything overnight in my refrigerator.
That works great too! But if you forget to defrost something, or have a change of dinner plans, whip out your ThawTHAT!

Can I leave my meat in plastic bags and just set them on the ThawTHAT! plate?
Plastics act an insulator that protects from electrical and thermal conductivity. The thicker the plastic is, the more insulation it provides. Setting bagged items on the ThawTHAT! will still work, but the effectiveness and the defrosting speed will be impacted. For best results, set the met directly onto the ThawTHAT!

Is it dishwasher safe?
Dishwashers will not impact functionality of the ThawTHAT! However we do recommend hand washing only as some brands of dishwashing liquid in combination with hard water and high temperature will remove the original surface shine.


How does ScoopTHAT! work?
The biodegradable, bio-safe liquid in the handle (no scary anti-freeze that leaks!) is connected to the primordial fishbone fins inside the handle. The fins in turn are connected to the cutting ring. This cutting ring acts as a high-thermal conductive cutting edge that helps melt ice cream on contact.

Why isn't the entire scoop made out of metal instead of just the thermo ring?
The entire ScoopTHAT! is insulated except for the cutting ring. This allows the ring to melt ice cream for a fraction of a second while it is in contact with the ice cream itself. After the ice cream leaves the cutting edge, it is insulated so it no longer melts. You can then make beautiful, non-watery, perfect scoops of ice cream that leaves the scoop head easily.

Does running hot water over the Scoop help?
ScoopTHAT! is designed to eliminate the traditional need to run hot water over the scoop head prior to each scooping action. This is why we insulated the entire scoop except the thermo-ring - so that you get nicely frozen scoops of ice cream out of every scoop. Hot water is not necessary.

It is really better than a regular scoop?
Definitely better! We tested in strictly controlled lab conditions against every scoop we can find in the market - the ones we can find from William Sonoma, Sur La Table, Bed Bath and Beyond, Jason's, John Lewis, Isetan, Carsch Haus, Myer and various ones online. We found the ScoopTHAT! to be much faster and easier than the best scoops in the world!

Can I put it in the dishwasher?
It will not ruin the ScoopTHAT! unlike other scoops. However please wipe off the thermo-ring as some (not all) detergents will discolor the ring.


Can the HeatTHAT! set be heated in the microwave together?
The ceramic can be used in a microwave just like any other ceramic object. However, the heating pad must be heated on its own separately to ensure that it absorbs the proper amount of microwave energy.

How long should the heat pad be in the microwave?
One minute in the microwave is enough for the heating pad to give off heat for up to one hour. We used 1100 Watt microwave as the basis of our calculations. We recommend placing the pad towards the outer edge of your turntable glass tray for a more even heating process. 

I heated the pad for 1 minute but the pad does not feel hot.
The magnetron (the device that emits the actual microwave in your microwave oven) does degrade over time. If you can place your hand over the heating pad and hold it there for more than one second, it means the heating pad has not absorbed enough energy. Try placing the heating pad to the outer edge of your turntable glass tray and heat on high for a further 30 seconds.

Storing the heat pad+ceramics in a dry, cool location will help reduce the amount of moisture that both items absorb. Moisture reduces the amount of heat that can be absorbed.

Can the HeatTHAT! ceramics be placed in the refrigerator?
Yes it can.

Is the HeatTHAT! dishwasher safe?
The ceramic is dishwasher safe but the heating pad is not.

Can I use the heading pad on other tableware instead of the HeatTHAT! ceramic?The heating pad and the matching ceramic are designed to work together as one unit. The ceramic has a hallow base chamber that acts as an insulator to retain heat from the heating pad. The heating pad and the ceramic pair should be used together to ensure maximum effectiveness.

L'il Dipper FAQ

Will the heat from my hand melt coconut oil?
Coconut oil melts at 76 °F (24 °C). The heat from your hand helps soften frozen coconut oil or ice cream and makes it easy to break apart and dig out.

Do I need to keep my coconut oil in the refrigerator?
You can elect to store coconut oil outside of the refrigerator. However, coconut oil can liquify and get really messy in warmer weather, not to mention the danger of it going bad.

Can coconut oil go bad?
Yes it can. Storing outside the refrigerator runs the risk of cross contamination and going rancid. It is not always easy to tell when coconut oil is already spoiled either! 

Why not use a simple spoon to eat out of my pint of Haagen-Dazs 
Spoons are not ergonomically designed to dig into tough, frozen treats such as ice cream. Normal spoons will either bend under stress or hurt your fingers. The L'il Dipper is designed to be light, strong, and offer a comfortable grip surface for you to easily indulge in your frozen treat. It's your very own personal spoon and no one else's!

Product Testimonials

View some of our product testimonials here! Have a comment you would like to share? We would love to hear it! Please feel free to send us feedback via our contact page.